Case Studies

Process Automation

LaunchStack Logistics: 500+ exception cases processed in 10 days with Digital Employees

Jun 29, 2025

500+

Cases processed in 10 days

€100K+

Operational savings in Q1

Chris

Delgado

Operations Lead, LaunchStack Logistics

The Challenge

LaunchStack Logistics coordinates freight forwarding for mid-market e-commerce brands. Operations Lead Chris Delgado spent nights manually processing shipping exceptions, customs paperwork, and carrier reconciliations. Error rates were climbing and customer SLAs were at risk as order volume grew 40% quarter-over-quarter.

Deploying Vermulst Group Digital Employees

Vermulst Group deployed an Admin Coordinator Digital Employee that integrated with LaunchStack's TMS and carrier APIs within one business day. The Digital Employee automatically classifies incoming exceptions, generates corrective documentation, reconciles carrier invoices against contracts, and escalates only edge cases requiring human judgment.

Business Results

500+ exception cases processed autonomously in the first 10 days
€100K+ in operational savings realized in the first quarter
Chris's team now focuses on carrier negotiations and strategic partnerships instead of manual exception handling

Other customers using Vermulst Group

See how forward-thinking teams leverage Vermulst Group's AI-powered Digital Employees to streamline operations and deliver richer customer experiences.

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LaunchStack Logistics: 500+ exception cases processed in 10 days with Digital Employees

500+

Cases processed in 10 days

€100K+

Operational savings in Q1

The Challenge

Deploying Vermulst Group Digital Employees

Business Results

Other customers using Vermulst Group

Lisa

Raymond

I was skeptical at first, but the Digital Employee proved me wrong fast. Compliance reports that took our team two days now generate automatically — and our audit readiness score has never been higher.

60%

90

Michael

Rodriguez

The Digital Employee captured our senior engineers' expertise like a seasoned colleague. Documentation that used to take days now happens automatically — and new hires actually find what they need on the first search.

3×

75%

Sarah

Davis

We don't have a large operations team, so Vermulst Group was like adding three specialists overnight. The Digital Employee learns fast, handles edge cases well, and never drops the ball on follow-ups. Our front-office and back-office are finally in sync.

4×

2 wk

Tyler

Johnson

We thought onboarding an AI system would take months. Vermulst Group had our first Digital Employee running within a week — catching quality deviations our team had been missing for years. Total game-changer for our production floor.

40%

€120K+