How FlowForge tripled knowledge utilization and eliminated documentation bottlenecks

The Challenge

FlowForge is an engineering consultancy serving mid-market manufacturers. Knowledge Manager Michael Rodriguez watched critical process knowledge walk out the door every time a senior engineer retired or changed projects. Manual documentation was always deprioritized, and new team members spent weeks searching for information that existed only in colleagues' heads.

Deploying Vermulst Group Digital Employees

Vermulst Group deployed a Knowledge Curator Digital Employee that interviewed subject matter experts through structured sessions, organized insights into searchable knowledge bases, and kept documentation current as processes evolved. The system integrated with FlowForge's existing SharePoint and Confluence environments.

Business Results

Within the first month, FlowForge achieved a 3× improvement in knowledge retrieval speed and a 75% reduction in documentation effort. Michael's team reclaimed two full days per week previously spent on manual knowledge capture, redirecting that time to client-facing engineering work.